Terms of Service

By agreeing to these Terms, you confirm that you are at least eighteen (18) years of age, or that you have the consent of a parent or legal guardian who agrees to these Terms on your behalf and takes responsibility for your use of the Services.

To place an order you must provide certain information, such as your name, telephone number, email address, delivery address and delivery location (map pin) at checkout. You represent and warrant that all information you provide is true, current, complete and your own to provide, and that you will keep it accurate. We are not responsible for failed or delayed delivery, or for any loss, that results from incorrect, incomplete or outdated information supplied by you.

Lakshan Furniture sells timber, melamine, steel, plastic and related furniture and household products. We make every effort to represent our products accurately in the Services. However, please note the following.

• Product photographs are for reference only. Natural timber grain, colour, texture and finish vary naturally from piece to piece, and colours may appear differently depending on the device, screen and settings you use to view them. Such natural variation is not a defect and is not grounds for exchange, return or refund.
• Dimensions, weights and specifications are approximate and may carry minor manufacturing tolerances.
• All product descriptions, specifications and prices may change at any time without notice at our sole discretion. We may discontinue any product, and we may limit the quantity of any product we supply to any person, order, area or occasion.

When you place an order through the Services, you are making an offer to purchase. Your order is not accepted, and no contract is formed, until we confirm acceptance of it. We reserve the right to accept or decline any order, in whole or in part, at our sole discretion, including after payment has been made.

• Orders placed through the website cannot be cancelled or changed by you once placed. Please review your order, quantities, variants and delivery details carefully before you pay.
• If we decline, cannot fulfil, or need to cancel an order (for example, because an item is out of stock, a price was listed in error, or the order is suspected to be fraudulent), we will contact you using the details you provided and refund any online payment already made for the affected item. This is your sole remedy in such cases.
• Furniture purchased through the Services is intended for your own personal or household use, and not for commercial resale or export, unless we agree otherwise in writing.

• All prices are shown in Sri Lankan Rupees (LKR). The price that applies to your order is the price displayed at the time you place the order and confirmed at checkout. Prices, discounts and promotions may change at any time without notice.
• Payment methods offered are card payment through PayHere, interest-free installments through PayZy, and Cash on Delivery (available only within 20 km of our Kegalle showroom). Available methods may change from time to time.
• Discounts vary by payment method and product category and are applied automatically at checkout. Where a promotion has its own terms, those terms apply in addition to these Terms, and if there is any conflict, the promotion terms govern that promotion.
• Card and installment details are entered on the secure page of the relevant payment provider. We never see, handle or store your full card number. Your use of PayHere or PayZy is also subject to their own terms and privacy policies.
• You represent and warrant that any payment card or account you use is your own or that you are duly authorised to use it, that the payment information you provide is true and complete, and that you will pay all amounts due at the prices displayed.
• We reserve the right to treat an order as void, and to cancel it and withhold or reverse any release of goods, where payment is declined, reversed, underpaid, or found to be unauthorised or fraudulent.

• We deliver only to the delivery location you provide on the website (the address and map pin entered at checkout). We are not responsible for delivery to any other location, or for loss caused by an incorrect location provided by you.
• Free truck delivery and basic setup is included on qualifying orders over Rs. 50,000 within 10 km of our Kegalle showroom. For greater distances, or where free delivery does not apply, a delivery charge is calculated by road distance and shown at checkout before you pay. Additional distance, difficult access, stairs or special handling may carry an additional charge, which we will confirm with you.
• Delivery dates and times are estimates only and are not guaranteed. We are not liable for delays caused by transport, weather, road conditions, force majeure or any cause outside our reasonable control.
• You, or an adult authorised by you, must be present to receive and inspect the goods at the delivery location. Please inspect the goods at the time of delivery. Any visible damage or shortage must be noted to our delivery team at the point of delivery.
• Risk of loss or damage to the goods passes to you once the goods are delivered to, or collected by, you or your authorised representative at the delivery location. We may record delivery (for example, by photograph or signature) as proof of delivery.

See our Delivery Information page for further details.

To protect our customers and our business, and to keep prices fair, the following apply.

• We may, at our discretion, verify your identity, telephone number, payment or delivery details before accepting or dispatching an order, and we may decline, hold or cancel any order we reasonably suspect to be fraudulent, unauthorised, abusive or placed in bad faith.
• Chargeback and payment-reversal abuse: initiating a chargeback, dispute or payment reversal in respect of an order that was validly placed and delivered is a breach of these Terms. We keep records and proof of order and delivery and will contest illegitimate disputes. You remain liable for the amount due together with any reasonable costs, fees and losses we incur as a result.
• Cash on Delivery abuse: Cash on Delivery is offered in good faith. If a Cash on Delivery order is refused, unclaimed or repeatedly not honoured at delivery without a valid reason, we may recover the delivery and handling costs we incurred, may require full prepayment for future orders, and may decline to serve the account.
• We may refuse service, cancel orders and restrict or block customers who provide false information, attempt to abuse discounts, exchanges or promotions, or otherwise act in a way that harms us or other customers.
• Any exchange, warranty or refund claim found to be dishonest, or based on damage caused after delivery, will be refused.

You may use the Services for lawful purposes only. You agree that you will not:

• use the Services for any unlawful, fraudulent or malicious purpose, or in breach of any applicable law;
• provide false or misleading information, impersonate any person, or misrepresent your affiliation with any person;
• infringe our intellectual property rights or those of any other party;
• copy, reproduce, resell, republish or exploit any part of the Services, including product photographs and descriptions, without our written consent;
• introduce any virus or malicious code, or attempt to gain unauthorised access to, interfere with, damage or disrupt the Services or their security;
• scrape, harvest or collect data from the Services, or the personal information of other users; or
• harass, abuse, threaten or harm our staff, delivery team or any other person.

We may suspend, restrict or terminate your access to the Services at any time if we reasonably determine that you have breached these Terms.

The Services, including all text, product descriptions, photographs, images, graphics, logos, designs and their selection and arrangement, are owned by Lakshan Furniture or our licensors and are protected by the intellectual property laws of Sri Lanka and other countries. The name "Lakshan Furniture" and our logos are our trademarks and may not be used without our prior written permission.

You may view and use the Services for your own personal, non-commercial use only. All rights not expressly granted to you are reserved by us.

Payment is processed by third-party providers, currently PayHere and PayZy. The Services may also contain links to websites operated by third parties. We do not control, and are not responsible for, the content, products, services, policies or practices of any third party. Your use of a third-party service is at your own risk and is governed by that third party's own terms. Any dispute regarding a third-party service should be raised with that third party.

If you send us any reviews, ideas, suggestions, feedback or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, publish and display that Feedback for any purpose, including promotion of the Services, without any obligation to keep it confidential, to pay for it, or to respond to it. You confirm that your Feedback is your own, is accurate, is not unlawful, offensive or defamatory, and does not infringe the rights of any other party.

Occasionally information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, discounts, offers, delivery charges, availability or timing. We reserve the right to correct any such error, and to change or update information, or cancel an order, at any time without prior notice, including after you have submitted your order. Where a cancelled order was already paid online, we will refund the amount paid for the affected item.

The Services and all information within them are provided on an "as is" and "as available" basis for general information only. To the fullest extent permitted by law, and except for warranties that apply to our products by law or as expressly stated by us, we make no representations or warranties of any kind, express or implied, regarding the Services, including that they will be uninterrupted, timely, secure or error-free, or that any information in them is accurate or complete. Any reliance you place on such information is at your own risk. This does not affect any product warranty described in Section 6 or any right you have under the mandatory consumer laws of Sri Lanka.

To the fullest extent permitted by law, we, together with our owners, employees, agents, contractors and suppliers, will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data or goodwill, arising from or relating to your use of the Services or any product purchased through them.

To the fullest extent permitted by law, our total liability to you in connection with any order or product will not exceed the amount actually paid by you for the product giving rise to the claim. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability under the mandatory consumer laws of Sri Lanka.

You agree to indemnify and hold harmless Lakshan Furniture and our owners, employees, agents and contractors from any claim, loss, liability, cost or reasonable expense (including legal fees) arising from your breach of these Terms, your violation of any law or the rights of any third party, or your misuse of the Services.

We are not liable for any delay or failure to perform our obligations where that delay or failure results from causes beyond our reasonable control, including natural disasters, floods, adverse weather, fire, epidemic, strikes, transport disruption, fuel or material shortages, failure of utilities or telecommunications, or acts of government.

• Severability. If any provision of these Terms is held to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.
• Waiver and entire agreement. Our failure to enforce any right or provision is not a waiver of it. These Terms, together with the policies referred to in them, are the entire agreement between you and us regarding the Services, and supersede any prior agreements or understandings.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign or transfer ours without notice.

These Terms, and any dispute or claim arising out of or in connection with them, your order or the Services, are governed by the laws of Sri Lanka. You and Lakshan Furniture submit to the exclusive jurisdiction of the competent courts of Sri Lanka.

You can always review the most current version of these Terms on this page. We may update, change or replace any part of these Terms at any time by posting the updated version here, and the change takes effect when posted. It is your responsibility to review this page from time to time. Your continued use of the Services, or placing an order after a change is posted, means you accept the updated Terms.

Questions about these Terms of Service can be sent to us using the details below.

• Lakshan Furniture
• 114, Marapana Junction, Paragammana, Kegalle, Sri Lanka
• Email: info@lakshanfurniture.lk
• Phone: +94 71 913 4770 / +94 77 983 9328